I can not order online due to an error. What shall I do?
General Errors
- I can not access the detail page of a product.
- I can not access one item.
- There are obviously mistakes / discrepancies in the product database.
- There is always an empty page shown. / The order is not sent.
- I can not place my order. The basket is / stays empty and I can not continue.
- I can not login / register.
- I have no email. May I order online without email?
- I can not check the status of my order. How can I get the know the current status?
- I've received several order confirmation emails. Which one is correct?
Special Errors
- The order can not be sent yet.
- For one item in the basket some information is missing.
- The email was written in a wrong form or incomplete.
- Error at sending email
- Error 500 internal server error
- Error 404 Page not found
- The username already exists.
- The username does not exist.
- Invalid password
- Please fill out the field U_EMAIL / G_EMAIL!
- Persistent lock file ... exists. Please kill the file!
If you would like to report an error:
Due to an error at the website I can not get any information on an item / I can not access the product detail page.
Please contact us and report our staff as detailed as possible, where, at which action this error occured. We will fix this bug within short. Please report the error as detailed as possible. Necessary information to reproduce the error are:
Which browser do you use?
Which action caused the error? (please copy if possible the url)
Had there been any items in your basket? - If so, which items?
Had you already been selecting a country and / or mode of payment? - If so, which selections had you made?
What does not work? (please describe the error)
Please report us these information by email. Thank you very much.
In your Database there are obviously mistakes / discrepancies.
Please let us know, where you found the mistake / discrepancy that we may check the problem and correct the data. We are thankful for any hint. Please write an email to us. Your kind assistance is very much appreciated.
When I try to order online, I can not checkout. There appears always an empty page. / The order is not sent.
In order to locate this error, we need detailed information on the error. Please note, that a firewall in combination with a ssl encrypted connection will usually cause problems. You either switch off the firewall for your order or send your order via a standard internet connection (what is not recommendable). It might be, that the server was too busy. Please reload the page via your browser.
If the error persists, please help us to find the bug and let us know:
Which browser do you use?
Which action caused the error? (please copy if possible the url)
Had there been any items in your basket? - If so, which items?
Had you already been selecting a country and / or mode of payment? - If so, which selections had you made?
What does not work? (please describe the error)
Please report us these information by email. Thank you very much.
I can not place my order. The basket is / stays empty and I can not continue.
There might be several possible reasons for:
- your computer is protected by a firewall which does not allow certain functions
- the item you would like to order is not available anymore
- the shop can identify you correctly as you access the internet via AOL.
In such cases you can order by email, fax or phone.
I can not login / register.
There is no registration or login required prior your order. You can order alaways without an account. This is very helpful if there should be some unexpected problems at registration or login.
Alternatively you can order by email, fax or phone.
I have no email. May I order online without email?
Of course. Simply leave the field blank by typing a space. That's it.
For one item in the basket some information is missing.
This error message means, that you have to make a selection for one of the items in your basket (e.g. size and/or colour). You can not proceed to checkout unless you have made your selection and confirmed it by clicking the "OK"-button.
The email was written in a wrong form or incomplete.
This error message should not occure anymore, as we have disabled the email-validation.
Error at sending email
Inform us immeditately upon occurrence of this error, that we can locate and fix it as soon as possible.
Please order by email, fax or phone.
Error 500 internal server error
Please first try to go back to the previous page. Repeat your last action. If the error occures again, please inform us immeditately, that we can locate and fix it as soon as possible.
In this case, please order by email, fax or phone.
Error 404 page not found
Please inform us upon occurrence of this error immeditately, that we can locate and fix it as soon as possible.
In this case, please order by email, fax or phone.
The username already exists.
You will have to choose an other username, as your chosen username is already used by an other account.
The username is not registered
The username is unknown. Either you have typed a non-existent username or you had been typing it wrong as it is case-sensitive.
You can ask for your login by email.
Invalid Password
The username is unknown. Either you have typed a non-existent username or you had been typing it wrong as it is case-sensitive.
You can ask for your login by email.
Please fill out the field U_EMAIL / G_EMAIL!
This field is a required field. If you don't provide a valid email address, we can not contact you. If you should not have any email address, type a space.
Persistent lock file ... exists. Please kill the file!
Inform us immeditately upon occurrence of this error, that we can locate and fix it as soon as possible.
Please order by email, fax or phone.
I can not check the status of my order. How can I get the know the current status?
At http://checkmyorder.budoten.com you can usually check the status of your order. If this should not be possible for some reason, you send a email with your order-id to our support. As a matter of principle you will always receive an email if there are any unexpected delays in handling your order.
I've received several order confirmation emails. Which one is correct?
The reason for is, that the button "order now" at the last order step was clicked more than one time or the page was reloaded by your browser for some reason. In such cases the basket of the additional emails is empty.
Please ignore the emails without any items.
You don't have to worry. We will not charge you shipping costs several times. If there is no delivery, we will not charge any shipping costs.
Other Questions?
Our customer support will be delighted to help you. If you can not reach us by phone directly, you are invited to leave us a message at our mailbox. We will call you back as soon as possible. - Or you simply send us a fax or an email..
phone: (+49) 03533/519510
fax: (+49) 03533/4890585
email: info@budoten.com
