Money-back-Guarantee

As Trusted Shops was trying to influence our range of products we decided in the interest of our customers to cancel the cooperation with Trusted Shops as of June 2011. We of Budoten believe together with our customers, that all legally allowed items should also be purchable. As alternative we recommend to pay by PayPal, where the PayPal purchase protection automatically applies.

However, you may also pay by debit entry or credit card. Both modes of payment offer a simple fraud protection as you have a right of charge back for any unauthorized charges.

If you have any doubts about the trustworthiness of a shop, please never pay by cash in advance or cash on delivery.

Budoten not only complies with the minimum legal requirements but meets the much higher stringent requirements of the prestigous Euro Trade Institute which is certified by the shop trust seals Euro Label or the Austrian E-Commerce Seal.

Information on the Trusted Shops Money Back Gurantee

Trusted Shops Gütesiegel - Bitte hier klicken.

The Trusted Shops guarantee provided by Atradius free of charge for the consumer gives you security when you pay in advance, for example when ordering a product by prepayment, credit card or direct debit. Thanks to the money-back guarantee, online shopping is similar safe as going to the corner shop – while offering all of the advantages that come with buying over the internet: convenience, competitive prices, tremendous selection and easy comparison shopping.

  • Non-delivery of goods
    If the goods are not delivered, Trusted Shops will take action immediately after you have registered your complaint. If the dispute cannot be resolved, Atradius will refund your advance payment upon approval of your claim.

  • Non-refund after returning goods*
    The Trusted Shops guarantee by Atradius also comes into effect if you do not receive a refund after returning goods according to the shop's return policy.

  • Credit card fraud
    Atradius will also pay for an agreed deductible in case of a fraudulent use of your credit card that can be traced to a transaction made at one of our certified shops.

The money-back-guarantee is an additional service of our online-shop. We will bear the costs for you!

You can register for the money-back-guarantee after you have completed your purchase. At the order confirmation page you will find a link where you can register for the money back guarantee. You will only have to select a username and a password at the Trusted Shops page. That's it.

Service

(+49) 03533 519510

Mo-Fr 8-12 am and
Mo-Th 1-5 pm

(+49) 03533 4890585 info@budoten.com
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