Please choose a Category:

• Can I exchange goods?
• How can I use my right of return?
• Do I have a right of return / withdrawal / revocation?
• How can I send the items back to you?
• How can I exchange my goods?
• Why will I have to fill out the return papers?
• How will you refund the costs for the return?
• I would like to cancel the contract of purchase.
• I would like to cancel a already shipped order.
• I would like to cancel an open order.
• The additional shipping takes to much time. I'd like to change / cancel my order.
• I would like to claim damaged items. / At usage the item got damaged.
• I received damaged goods. I would like to send it back.
• I suppose the goods had been damaged in transport.
• My video / dvd is defect. How can I exchange it?
• You have sent me wrong goods. What shall I do?
• Our Guarantee on Return according the Right of Withdrawal / Revocation
• Can I buy on trial or send back any items?
• Wrong or not ordered goods
• Can I exchange custom made items if I'm not satisfied with?
• Limited right of withdrawal for reproducable media